Returns & Refund Policy – X-Gamer Energy UK
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Returns & Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, therefore if you receive a refund, the cost of the original shipping will not be included in your refund.  If you have received an item that is faulty or damaged, please contact us at support@x-gamer.uk

To complete your return, use our contact form. Please note, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@x-gamer.uk

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